Privacy Policy

Who We Are

HHM Core Products is a division of HHM Custom Homes LLC, a licensed general contractor and all-trade contractor operating in North Carolina and South Carolina. Our registered business address is:

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our services, or interact with us by phone, text, or email.

Information We Collect

We collect information you provide directly and information collected automatically when you use our website or services.

Information you provide directly:

• Name, business name, and contact information (email address, phone number)
• Trade type and service area
• Payment information (processed securely through Stripe — we do not store card details)
• Messages and communications you send to us through our contact form or by phone
• Information provided when signing up for a free trial or subscription

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen size
• Cookie and tracking data (see Section 6)

Information from phone calls:

• Call recordings and transcripts processed through our AI Receptionist system
• Caller ID and phone number
• Lead information captured during AI-assisted calls

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the HHM Core AI Receptionist and related services
• Set up and configure your account and AI Receptionist
• Process payments and manage your subscription
• Send transactional communications such as confirmations, receipts, and account updates
• Send service-related text messages and notifications (with your consent — see Section 4)
• Respond to inquiries, support requests, and feedback
• Monitor and analyze usage to improve our platform and services
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties for marketing purposes.

SMS & Text Message Communications

HHM Core Products sends text messages to subscribers and prospective customers for the following purposes:

We use SMS messaging in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines. Your phone number will not be shared with third parties for their own marketing purposes.

Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party vendors who assist in operating our platform, processing payments (Stripe), sending communications, and providing AI call services. These partners are bound by confidentiality agreements and may only use your data to provide services on our behalf.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of HHM Core Products, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and subject to a different privacy policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Types of cookies we use:

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. By continuing to use our site, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with our legal obligations. When your account is closed or data is no longer needed, we will securely delete or anonymize it.

Call recordings and AI transcripts are retained for up to 12 months unless a longer retention period is required by law or requested by you for business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out of SMS: Reply STOP to any text message to unsubscribe immediately.
• Opt-Out of Marketing: Unsubscribe from marketing emails using the link in any email or by contacting us directly.
• Data Portability: Request a portable copy of your data in a machine-readable format.

To exercise any of these rights, contact us at (229) 404-5312 or through our Contact page.

Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These include encrypted data transmission (SSL/TLS), secure data storage, and access controls.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Children's Privacy

Our services are intended for business owners and contractors aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will promptly delete it. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through our platform.

Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: